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HOW DO I RETURN?

  • Enter your order number and email address in the fields above and click Search
  • Follow the instructions and select the items you want to return
  • You will get a generated returns label which can be printed at home or at the Post Office using the generated QR Code.

WHAT ITEMS ARE RETURNABLE?

You can return your items within 30 days of receipt of your shipment.

  • Items must be in original condition with no damages to the product or the packaging. Do not stick anything on Shoe Boxes/Original Bags as this will void your return. 
  • Clothing must be unwashed and unworn
  • Items must be returned in original packaging

ARE THERE ANY CHARGES FOR RETURN?

  • £3.95 will be deducted from the refund of the order 

HOW SOON WILL I GET MY REFUND?

  • Once your return is received by our returns team, it takes approximately 2-3 working days to process your returned item. The returns team will then inspect your item/s and we will notify you of the approval or rejection of your refund.
  • If your returned item/s have been approved, then your refund will be processed. It will automatically be applied to original method of payment. Once the refund has been processed it normally takes 3-5 working days for the money to appear in your account.