You spoke and we listened, we now have clearer and more detailed delivery information.
If you require any more information on the process then please do not hesitate to contact our customer service team by following this link. The website says were closed? Don't worry! We can still be contacted via our facebook page as well as our ‘contact us’ page.
Standard UK delivery:
All standard UK deliveries are free when you spend £75 or more and are estimated to be with you within 3-5 working days of placing your order. However, during busy periods this may not be possible, but don't worry! If any issues do appear with your order then our customer service team will contact you immediately.
Each order is expected to have a minimum of a 24 hour handling time.
Any orders under £75 come with a £3.95 standard delivery charge.
Delivery to areas such as Ireland, the Scottish Highlands and outlying parts of the UK mainland is estimated to take an extra 24 hours handling time on top of the standard delivery time due to shipping processes. Not sure if your area counts? Don't panic! A member of our customer service team will contact you and let you know if this does apply to your area.
Please note that during peak periods such as Christmas, Valentine's Day, Father's Day, etc there may be a slight delay in the despatch of your order, so please allow extra time for delivery.
All of our parcels are delivered through Royal Mail, Parcelforce, DPD, or DHL. All orders that leave our warehouse are tracked to ensure a secure delivery service.
Want to track your order yourself?
It's simple! Once your order has left our warehouse we will send you a confirmation email which contains your tracking number to follow your parcels progress.
Our express tracked delivery service is estimated to get your package to you within 3 working days, including handling time, The cost for this service is £5.95 on all orders.
We are always happy to ship orders globally. The cost of this varies according to value, weight, and volume of your parcel along with its destination. To find out the delivery charge and delivery time for your country, use our ‘get shipping estimates’ page when you navigate to your basket.
How do you use the shipping estimates page?
1) Add the products you want to purchase to your basket.
2) Navigate to the basket and fill in the area entitled GET SHIPPING ESTIMATES
3) Click CALCULATE SHIPPING and wait for prices and options to be shown.
4) Select the method you require and continue to the checkout.
5) If nothing is shown please contact our customer service team so they can assist you.
If you have ordered pre-order items with a launch date, we will then reserve your total order until the launch date. The total order will be processed by us on or before the day of the launch.
Want to cancel your order?
We understand that from time to time orders may need to be cancelled or quantities of certain items may need to be lowered for multiple reasons. Regardless of the reasons, we will always accept the change, as long as the change is made in the first 1 hour after placing your order. If the change is made any later than the first 1 hour, we will not be able to rectify the change and you will still be charged for the original worth of the order. If you still wish to change your order after this then you would need to go through our returns and exchange procedure.