If you wish to return your item, head over to our returns centre to carry out the following steps:
To begin the process, enter the email address/phone number that the products were ordered with, along with your order number. Your order number is located on your order confirmation which is emailed to you once your order has been processed. Can't find your order number? Not to worry! Simply drop our customer service team an email and they will be able to locate your order number for you.
Once you have entered the required information, click start.
You will then be issued with a returns label to print off and use on the front of the package which can then be taken to any local post office and will immediately be bought back to our warehouse.
Returns are only valid 30 days after order has been fulfilled. All items that are being returned must be clean and in the same condition, they were when they left our warehouse. If an item arrives dirty then we are unable to process your return request. The product will then be returned to you at your own cost. This clause is in accordance with the Health and Safety at Work Act 1974. We will not accept returns on any form of undergarments.
Promotional items from any offers need to be returned along with your order.
Custom made products are non refundable.
What happens next (replacement)?
Once we have received your product this will be processed as below:
If you would like an exchange and the item is in stock at our warehouse, we will endeavor to get the item shipped to you within 48 hours. However, if the item you have requested is out of stock, you will be refunded.
What happens next (refund)?
If you would like a refund instead of an exchange, then the process will go as follows:
Similar to an exchange, Once we have received your product this will be processed as below;
Once we have received the item back, we will examine the issue. If it is a fault on the supplier's behalf then we will raise an immediate investigation with them. A full refund can be expected within 14 days of us receiving the returned item. The refund will go back onto the card that was used to make the purchase via credit, debit or PayPal.
Lost or damaged items?
Whilst every effort is made to ensure that your item arrives in a timely and un-damaged manner by using reputable carriers, things can go wrong. Any claim for loss or damage in transit will be subject to our claims procedure and thoroughly investigated by ourselves, Royal Mail, Parcel Force, DPD & DHL. If your delivery is not correct you have 3 working days from the day of delivery to report this to us for investigation.
If you receive a faulty or damaged item then please contact our customer service team immediately so that we can get this sorted for you, explaining the fault of the item so that we can help you in the best way possible. In incredibly unlikely circumstances, we may ask you for an image as proof of a fault to then send on to our suppliers so that an investigation can be raised as to why the fault occurred. If this is the case then our customer service team will simply ask you to email them a clear image of the fault so that they can then forward that on for you.
Returns on personalised items
We want you to be happy with your items but in the unfortunate event that you’re not, we’ll do our very best to make it right. Simply get in touch and we’ll help you out. You have the right to cancel your personalised order at up to 48 hours after the order has been made.
It is the customers responsibility to check all details, including dates, spelling, punctuation, and grammar are correct as we copy what we get sent for item personalisation. If you have noticed an error after you have placed an order, we request that you let us know A.S.A.P via our ‘contact us’ page (https://gsworkwear.com/pages/contact-us), and providing that the item has not already been sent for production, we can look to make the required alterations.
Personalised items are non-returnable and non-refundable where there is an error made that was not a fault of GS Workwear or the item has not been cared for in the customers possession. If an item is faulty upon delivery without use only then, we will honour a refund of the product (this excludes delivery costs).
Royal Mail Consumer Collection Now Available
If you require any more information on the process then please do not hesitate to contact our customer service team by following this link. Does the website say we are closed? Don't worry! We can still be contacted via our facebook page as well as our ‘contact us’ page.