WHO ARE KLARNA?

Klarna is a Swedish payment service provider, who takes end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 75,000 e-stores and are very safe to use. Klarna is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna’s vision is to simplify the buying experience with a simple checkout solution. Customers only need to provide top-of-mind information to complete a purchase.

At the core of Klarna’s services is the concept of payment after delivery, which lets you buy before you pay. This simplicity means a better shopping experience for you as you don't need to put your card details in at the checkout and you don't need to pay for your goods until after you've decided you're happy with them.

A NEW WAY TO PAY

You may see Klarna as part of your checkout experience as we’re partnering with them to bring you a better online shopping experience, giving you the chance to order quickly without providing payment first. You may also be offered to Pay After Delivery, receiving 30 days to complete the payment at your convenience and at no extra cost, to help improve the ease with which you can place orders with Goldstar Workwear.

HOW DOES IT WORK?

When you select pay after delivery at the checkout you can purchase with one click without adding any payment details. Once confirmed, you will receive an email from Klarna explaining how to pay for your goods at a later date and we'll send out your order as usual. If you decide you're not happy with your order you can simply return it to us and the money will never leave your account.

WHAT ARE MY PAYMENT OPTIONS?

When you select pay after delivery at the checkout you can purchase with one click without adding any payment details. Once confirmed, you will receive an email from Klarna explaining how to pay for your goods at a later date and we'll send out your order as usual. If you decide you're not happy with your order you can simply return it to us and the money will never leave your account.

HOW DOES PAY AFTER DELIVERY WORK?

When you select pay after delivery at the checkout you can purchase with one click without adding any payment details. Once confirmed, you will receive an email from Klarna explaining how to pay for your goods at a later date and we'll send out your order as usual. If you decide you're not happy with your order you can simply return it to us and the money will never leave your account.

WHAT ARE MY PAYMENT OPTIONS?

You may be offered Pay After Delivery, but you’ll still be able to pay with a credit card, debit card, Apple Pay, Android Pay or PayPal, as per the payment options offered via our current checkout. If you are offered the ‘Pay After Delivery’ payment method, you can then pay via credit card or debit card, immediately after the order, or within 30 days of placing the order via the email, Klarna sends upon completing your checkout.

HOW DOES PAY AFTER DELIVERY WORK?

Once your order is confirmed you will receive an email with payment instructions within 2 days from Klarna. You will then have 30 days to complete the payment online at your convenience with no extra cost. You can then pay via credit or debit card.

AM I ELIGIBLE?

Once your order is confirmed you will receive an email with payment instructions within 2 days from Klarna. You will then have 30 days to complete the payment online at your convenience with no extra cost. You can then pay via credit or debit card.


I HAVE BEEN REDIRECTED TO KLARNA'S SITE, IS THAT CORRECT?

Yes, If you have chosen to Pay After Delivery, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.

IF KLARNA GIVES ME THE OPTION TO PAY AFTER DELIVERY WITHIN 14 DAYS, WILL THEY DO A CREDIT CHECK ON ME?

Neither Klarna nor Goldstar Workwear will run credit searches against you that could impact your credit rating. Klarna may run so-called unrecorded inquiries that do not affect credit scoring.

WHAT IF I DON'T PAY ON TIME?

If you do not pay within 30 days of receiving your Klarna invoice you may be subject to charges; if you do not pay the balance within 14 days of receiving your invoice Klarna will send you a reminder, 14 days after your first reminder, if you do not pay the balance, Klarna will send you another reminder, followed by a third reminder 14 days after this if you have not paid the balance. If after 14 days from your third reminder you have still not paid the balance your details will be passed to a debt collection agency which may affect your credit rating. In addition, each reminder may carry an additional charge of up to £8.

HOW IS MY STATEMENT SENT?

If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team.

WHAT HAPPENS IF I HAVEN'T RECEIVED AN EMAIL WITH MY STATEMENT/PAYMENT INFORMATION?

Please contact Klarna’s Customer Service team here. They will be able to provide you with the payment details.

WHAT SHOULD I DO IF I WANT TO CANCEL MY ORDER?

If you would like to return goods, please return it back to us or contact our gsworkwear.com customer service team at support@gsworkwear.co.uk.

I HAVE CANCELLED MY ORDER. HOW LONG WILL IT TAKE UNTIL I RECEIVE MY REFUND?

As soon as we have received your cancellation or your return, the repayment will be processed within the next 14 days.

HOW WILL I BE REFUNDED?

If you have paid for your order with a card, the refund will be made back to the same card.

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